Here is an explanation of how NPS is calculated:
I'm interested in testing two net promoter scores to determine if they are statistically different. I read a great answer to calculating margin of error for NPS (see link below), but I'm really interested in testing to see if there is a difference between two scores, because I suspect that our results aren't as "different" from year to year as they appear to be.
Is this at all possible? I understand t-tests are typically used to test whether two different record sets are statistically different. But is it possible to test Net Promoter Scores, either with a t-test or some other hypothesis test?
Any ideas you have would be a great help. Thank you!