Suppose I have a normal distribution $A \sim \mathcal{N}(\mu,\sigma^{2})$ with a known cuttof point (percentile) on this distribution called $o$. Based on this point the distribution needs to be transformed which leads to a new distribution called $W$. Next, suppose $s$ equals a deterministic value. $o$ and $s$ are known in advance and do not need to be estimated. The first part of $A \in [-\infty,o]$ becomes deterministic and equal to $o+s$, the second part $]o,+\infty]$ remains stochastic and is equal to a transformation of $A$ more specifically $\mathcal{N}(\mu+s,\sigma^{2})$
So summarised: $W = \begin{cases}o+s & \text{if } A \leq o \\ A+s & \text{if } A > o \end{cases}$
I want to find an expression for the pdf of $W$.
More specifically in my application A represents the arrival time distribution at a customer and $o$ represent the opening time at that customer. If you arrive to early you will have to wait before you can serve (service time is equal to $s$) the customer.
My current (unsuccesfull) solution approach for the case in which $\mu=10,\sigma=1,o=11,s=1$ is as follows I think W is the component mix: $W= P(A\leq o)*(o+s)+ P(A>o)*(A+s),$
I entered this in mathematica (see picture below)
Furthermore, I programmed a monte carlo simulation executing 100000 iterations. The new distribution has a mean equal to $12.08$ and a standard deviation equal to $0.26$.