I'm trying to put together a questionnaire for measuring employee satisfaction with an internal process.
I'd like to figure out if there is reason to prefer:
I think the process is simple: <agree ---- disagree> (Likert scale)
I would describe the process as: <simple ---- hard>
I'm a little at a loss on what to Google, since I don't know the formal name for the second scale or even where to start looking.
Is there a difference here? Or is it much of a muchness?