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Apologies if this the wrong place to ask. but i'm trying to explain to a director that his Statistics don't show the truth because he is demanding that the stats are what is reported on and staff are measured against. But my explanations don't get through to him.

I remember reading a long time ago that there was a named Law, or Theory, or something to that effect. It explained it perfectly but i can't remember what it is. Does anyone know?

The basis for the Law was: If Statistics that are reported against are then used as a measure of performance, then they stop being effect measures as people quickly learn to make the statistics look accurate to the measure as opposed to what those statistics mean.

I want to change the way that the statistics of my team are viewed.

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closed as unclear what you're asking by kjetil b halvorsen, Michael Chernick, Peter Flom - Reinstate Monica Jul 28 '18 at 14:20

Please clarify your specific problem or add additional details to highlight exactly what you need. As it's currently written, it’s hard to tell exactly what you're asking. See the How to Ask page for help clarifying this question. If this question can be reworded to fit the rules in the help center, please edit the question.

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    $\begingroup$ I don't understand the question. Context could be helpful. Can you fix the grammar in the title and question so that we can at least be sure of what you are saying? $\endgroup$ – AdamO Jul 27 '18 at 16:01
  • $\begingroup$ We often study feedback as an intervention. For a weightloss intervention, you could report how many calories someone consumes as a way of helping manage diet. If they reduce their calories, they will lose weight. $\endgroup$ – AdamO Jul 27 '18 at 16:02
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    $\begingroup$ I think the OP may have something like this in mind: workplace.stackexchange.com/questions/110317/… $\endgroup$ – user3067860 Jul 27 '18 at 18:21
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You might be thinking of Goodhart's Law. It is named after economist Charles Goodhart and was stated by Marilyn Strathern in the form: "When a measure becomes a target, it ceases to be a good measure." in ‘Improving ratings’: audit in the British University system.

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    $\begingroup$ And it should be emphasized that it's simply a rule of thumb, not a scientific law by any means. The poster's question gives no indication as to whether this is an applicable case. $\endgroup$ – zipzapboing Jul 27 '18 at 19:02
  • $\begingroup$ Thank you for this, it was Goodhart's Law I was thinking of. $\endgroup$ – Blade Wraith Jul 30 '18 at 7:53
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I believe you are thinking of the Hawthorne Effect, which describes a situation in which individuals modify an aspect of their behavior in response to their awareness of being observed.

Another possibility is Campbell's law, which suggests "The more any quantitative social indicator is used for social decision-making, the more subject it will be to corruption pressures and the more apt it will be to distort and corrupt the social processes it is intended to monitor." Campbell's law is very similar to Goodhart's law, suggested by @JW.

I should add, based on the limited information you provided, that just because you report on a measure doesn't necessarily make it invalid. As an example, if a football coach's performance is measured on Wins and Losses (which are obviously reported on), this measure could be considered valid.

What matters is whether a loophole exists in which individuals can 'game' the measurement system, making their performance appear better than it actually is.

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    $\begingroup$ Even the win/loss thing can be gamed. Just think of a coach/manager who fills their side with lots of expensive stars, at the expense of developing junior talent. They win lots of games, but eventually, all the stars will retire or move on and the side falls into a hole. $\endgroup$ – Hong Ooi Jul 28 '18 at 1:40
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    $\begingroup$ Cheers for this, while it was Goodhart's law that i was thinking of, this is very useful and should help me with my Boss $\endgroup$ – Blade Wraith Jul 30 '18 at 7:56
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What you measure is what you get, so be careful what you measure.

In the world of software development people dread releasing software with bugs. Naturally, you'll want to release the software without any bugs, but how do you measure "success".

Number of bugs found? -- Team stops reporting bugs, QA finds nitpicky bugs, Dev gets defensive about the process.

Bugs per line of code? -- Introduce lots of lines of code to rig the count even though the extra lines don't do anything.

Ultimately, having the name to put with the human instinct to game a system will probably not help your situation. People tend to fight unnaturally hard when they're told they're wrong (even if they are indeed wrong), but when you drop telling them wrong and instead show help they tend to work with you.

In this case, try to work with the director. "I don't understand how tracking this helps the team, can you explain it to me? What if we tracked X instead? Can we make this a 1 hour team building event to spitball other ways in which we can achieve your goal?"

Sometimes the mere act of trying to explain it to someone that just keeps asking "Why?" and "How?" will expose flaws and get them receptive to new ideas.

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