How can I explain the intuition behind ANOVA? I need to explain the intuition behind what ANOVA is doing to a non-technical person. Is there a visual that explains the idea? A visual that illustrates the key idea in the context of a one-way ANOVA with perhaps 3 factor levels might be helpful?
Let us suppose that the person has taken some statistical courses as a student in the distant past but has forgotten the details of even performing a z-test. However, he/she remembers that hypothesis testing is used to check if the observed effects are due to random chance or due to a real change in the parameter of interest. 
 A: ANOVA is a statistical technique used to determine whether a particular classification of the data is useful in understanding the variation of an outcome. Think about dividing people into buckets or classes based on some criteria, like suburban and urban residence. The total variation in the dependent variable (the outcome you care about, like responsiveness to an advertising campaign) can be decomposed into the variation between classes and the variation within classes. When the within-class variation is small relative to the between-class variation, your classification scheme is in some sense meaningful or useful for understanding the world. Members of each cluster behave similarly to one another, but people from different clusters behave distinctively. This decomposition is used to create a formal F test of this hypothesis.
A: I found David Lane's online book very useful. 
In a more fundamental way, there's an invited paper in Annals of Statistics by T.P. Speed called "What is Analysis of Variance?". It took me a few attempts, but at the end it was very informative. The essence of the paper is to show that ANOVA is simply a decomposition of variance into a summation of variances belonging to smaller groups. Another important take away is that you can use ANOVA for more general variances (covariances), which I though was interesting. 
