I've looked for the answer across this site and survey sites like MeasuringU but haven't found an answer. Any help is appreciated!
I have a multiple question survey using NPS-style questions but applying to different parts of the customer experience.
- How likely is it that you would recommend this company to a friend or colleague?
- How likely is it that you would recommend this store branch to a friend or colleague?
- How likely is it that you would recommend your cashier to a friend or colleague?
Can I use the NPS calculation across both questions to create a single NPS? The idea is to take a ALL of the promotomer and detractors and use it to create a combined score. Mathematically or logically, why can/can't I do it?
I've seen other sites talk about variations on NPS, but nothing about aggregating questions.