Questions tagged [churn]

Churn rate is used in business as a measure of the process of losing customers: see http://en.wikipedia.org/wiki/Churn_rate.

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Survival Model for Predicting Churn - Time-varying predictors?

I am looking to build a predictive model for predicting churn and looking to use a discrete time survival model fitted to a person-period training dataset (one row for each customer and discrete ...
2
votes
1answer
654 views

Splitting between train/test for customer churn survival models

I am a bit confused on how data can be split between train/test and "live" data for predicting churn using survival models such as the one in RandomForestSRC package. Goal of the model is to predict ...
4
votes
1answer
3k views

Predicting customer churn - train & test sets

I'm struggling with a problem where I'm trying to predict customer churn. I have monthly snapshot data going back several years, and tags for whether a customer left during a given month. My main ...
3
votes
1answer
3k views

Low probability levels when doing logistic regression

I am building a Logistic regression model for a churn problem. When I scored the out of sample data set, I find very low probability levels as the output probability. Conventionally, I would look for ....