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Questions tagged [net-promoter-score]

Net Promoter Score®, or NPS®, measures customer experience and predicts business growth.

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Association between individual treatment & covariates and aggregated survey outcome (per 1 covariate only)

I would like to assess whether employees who perform training (Treatment T) have a better perception of growth opportunities (Outcome Y) in a company given covariates X such as: Gender, Age range Sub ...
0 votes
0 answers
123 views

Aggregating NPS Questions into a Single Score

I've looked for the answer across this site and survey sites like MeasuringU but haven't found an answer. Any help is appreciated! I have a multiple question survey using NPS-style questions but ...
5 votes
2 answers
8k views

How can I perform a t-test (or another hypothesis test) on NPS (Net Promoter Score) results?

Here is an explanation of how NPS is calculated: http://en.wikipedia.org/wiki/Net_promoter_score I'm interested in testing two net promoter scores to determine if they are statistically different. I ...
4 votes
1 answer
56 views

Percent chance that two samples are different population (NPS)

Practical question (not a statistician), I want to make a PPT slide (amongst several) in a business discussion, related to comparing a new survey with an old one. Want to be able to say something to ...
2 votes
0 answers
100 views

Margin of Error in a NPS result with promoters only

This is a follow-up to the response provided by @whuber on the question How can I calculate margin of error in a NPS (Net Promoter Score) result? @whuber pointed out that there are more sophisticated ...
3 votes
1 answer
228 views

Mining survey data to discover high and low performing cohorts

I'm analyzing datasets of users that range in size from 5,000 users up beyond 150,000 users, and each of these users have at least 32 data-points (sometimes more, sometimes a few less) with (about) 5 ...
2 votes
1 answer
39k views

Calculating the Net Promoter Score for poll data on a 1-5 scale

From Wikipedia The Net Promoter Score is obtained by asking customers a single question on a 0 to 10 rating scale, where 10 is "extremely likely" and 0 is "not at all likely": "How likely is it ...
5 votes
3 answers
2k views

How much sub-questions impact one ordinal question in a survey?

I have a variable Net Promoter Score (NPS) which is an item on a survey, the answer format is ordinal, 0 to 10. Then, there are sub-questions on the same survey, some are ordinal, some are ...
3 votes
1 answer
1k views

Net Promotor Score (NPS) - Ordinal or Interval?

I have a DV (NPS) on a "1 = not likely at all" - "10 =extremely likely" scale. My two IVs are on an ordinal scale (1-3 with N/A option). Would like to run a regression, but not sure which regression ...
1 vote
1 answer
82 views

NPS daily survey data

I have daily surveys sent to users of several of my organization´s services, the surveys consists only on NPS question (How likely would recommend X? on a 0 to 10 scale), number of respondents vary by ...
30 votes
3 answers
33k views

How can I calculate margin of error in a NPS (Net Promoter Score) result?

I'll let Wikipedia explain how NPS is calculated: The Net Promoter Score is obtained by asking customers a single question on a 0 to 10 rating scale, where 10 is "extremely likely" and 0 is "...
0 votes
1 answer
106 views

Statistics: Comparing two samples [duplicate]

So, I will run an email campaign and I want to calculate the difference between the current NPS score and the one after the campaign, to see if the campaign is actually making any impact at all. By ...