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Questions tagged [net-promoter-score]

Net Promoter Score®, or NPS®, measures customer experience and predicts business growth.

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30 votes
3 answers
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How can I calculate margin of error in a NPS (Net Promoter Score) result?

I'll let Wikipedia explain how NPS is calculated: The Net Promoter Score is obtained by asking customers a single question on a 0 to 10 rating scale, where 10 is "extremely likely" and 0 is "...
Dan Dunn's user avatar
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5 votes
2 answers
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How can I perform a t-test (or another hypothesis test) on NPS (Net Promoter Score) results?

Here is an explanation of how NPS is calculated: http://en.wikipedia.org/wiki/Net_promoter_score I'm interested in testing two net promoter scores to determine if they are statistically different. I ...
Charles Naughton's user avatar