Questions tagged [net-promoter-score]

Net Promoter Score®, or NPS®, measures customer experience and predicts business growth.

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Margin of Error in a NPS result with promoters only

This is a follow-up to the response provided by @whuber on the question How can I calculate margin of error in a NPS (Net Promoter Score) result? @whuber pointed out that there are more sophisticated ...
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NPS daily survey data

I have daily surveys sent to users of several of my organization´s services, the surveys consists only on NPS question (How likely would recommend X? on a 0 to 10 scale), number of respondents vary by ...
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Understanding NPS confidence level

I am trying to follow this answer: How can I calculate margin of error in a NPS (Net Promoter Score) result? The data I have: 58 Promoters (48% of the total) 22 Neutrals (18% of the total) 41 ...