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Predictive models are statistical models whose primary purpose is to predict other observations of a system optimally, as opposed to models whose purpose is to test a particular hypothesis or explain a phenomenon mechanistically. As such, predictive models place less emphasis on interpretability and more emphasis on performance.

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Building a customer cancellation predictor

It comes down to your brief but in general I would be cautious about removing the data. Firstly there is little incentive for the customer to be entirely accurate in their reason for churning. Is …
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