I'm currently looking at three specific questions of a feedback survey and have been tasked with finding out the characteristics of the lowest scorers, to see if there are any patterns or common characteristics of people who score low on these items. These characteristics are demographic variables (age, sex, education, etc.) as well as other variables specific to the survey.
The way the survey is set up, we use top-box scoring. How top-box scoring works is that each item has a designated optimal answer for participants to choose (Sometimes there are more than one optimal answer if the response is on a scale). An example would be an item that is "Do you feel you were respected throughout the process?". The top-box response to that would be "Yes" since we want participants to feel respected. Therefore, when we talk about low scorers, we are talking about those who did not respond with the top-box response for that specific item.
I use both SAS
and R
and am thinking of how to explore this, currently in SAS
I am using proc freq
to look at the scores of these specific items and looking at each variable individually, but I'm wondering if anyone has any ideas for looking at the variables grouped, or any ideas in general.
Thank you!!